Politique d’expédition

SHIPPING PROTECTION (Optional)

We offer optional Shipping Protection powered by Navidium at checkout to give you peace of mind in the event your order is lost, stolen, or damaged during transit.

When you add Shipping Protection to your order:

• Your shipment is protected against loss, theft, or damage
• Claims are handled quickly and directly through our team (no waiting on carrier investigations)
• You may be eligible for a replacement or refund, depending on the situation

How it works:
If your protected order arrives damaged, is lost in transit, or is marked as delivered but cannot be found, simply contact us at info@bigmamafoods.com with your order number and details. We’ll review and resolve your claim as quickly as possible.

If Shipping Protection is not selected:
Customers who choose not to add Shipping Protection assume responsibility for lost, stolen, or damaged packages once they are handed off to the shipping carrier. While we will do our best to assist, any claims must be filed directly with the carrier.

HOW FAST DO YOU FILL AND SHIP OUT ORDERS?

Big Mama's Backyard Garden is located in Miami, Florida. We ship orders from here.

We want to get your order out to you as soon as we can. Unless otherwise stated on this page or a product listing page, all orders are packed and ship in 1 business day, after your payment clears. Once we ship an order out, packages typically reach their destination within 2 to 5 business days, unless otherwise specified.

Shipping fees are based on the destination, size, and weight of the package. Orders valued at $100 or more typically require a signature confirmation upon delivery. (We do what we can to prevent mail theft!)

SHIPPING RATES

We ship orders either through the U.S. Postal Service, UPS, or DHL. All orders that are shipped our standard flat rate or the free shipping option are shipped ground, including “Free Shipping” items.

Please check all addresses carefully at check-out, because we can only guarantee delivery to the addresses that we are provided.

STANDARD U.S. SHIPPING RATES

• FREE Shipping to the Continental US (48 States) of all retail size bottles.
• Calculated shipping to Alaska, Hawaii, and US territories.
• Food Service (1 Gallon), Clothing, and other Big Mama-branded items ship via calculated shipping rates.

Most of our packages are shipped via USPS Ground Advantage. This shipping service can see delays, particularly during the holidays, partly because the Post Office has seen a volume boom. 

Please note: Our print-on-demand Big Mama's T-shirts may ship separately from our dressings. Why? Depending on our inventory on hand, it's often faster for the print shop we work with to ship the order directly to you.

DO YOU SHIP TO APO / FPO ADDRESSES?

Absolutely! We support members of the U.S. military and have many friends and members of our families who either are currently serving in the military or have served. 

Yes, but it's not cheap.  Enter your information and if the website shows a shipping option, you're in luck!

I PLACED MY ORDER - NOW WHAT?

We will ship your order to the shipping address that you give us during checkout. Please double-check that this address is correct! We send out all communication about your order, including the tracking number of your order, once it ships, to the email address you used on your order.

Choose a location you know can receive mail. Why? If the package comes back to us due to the mail carrier being unable to deliver it, you will be responsible for the cost of reshipping the package to another address.

CAN I SHIP AN ORDER DIRECTLY TO A GIFT RECIPIENT?

Absolutely! Simply make sure that the "Ship To" address is filled out to the correct person and location during checkout, as all orders are shipped to the address and person listed on the sales invoice. Let us know in the "NOTES" section during check-out if you would like us to include a free gift message!

If you would like to order multiple items, and wish them to be shipped to more than one location, please contact us ahead of time to set up a custom order. You can reach us by phone at 305-523-9495 or at info@bigmamafoods.com

ARGH! I USED THE WRONG ADDRESS ON MY ORDER!

It happens to all of us. Don't worry - we might be able to help! Let us know ASAP by responding to the confirmation email you receive after your order is processed, and let us know what happened. If your order has not yet shipped out, we can update your invoice with the correct information.

Speed (on your part) is really important. Why? Because if the order has shipped, or we are not notified of the mistaken address before the order ships out, our hands are tied - and Big Mama's Backyard Garden will not refund the order or replace the order for free.

I'M IN A RUSH! CAN YOU EXPEDITE MY ORDER?

Please contact us to set up a rush order by calling us at 305-523-9495. 

SPEAKING OF DELAYS DUE TO WEATHER (OR OTHER SIGNIFICANT EVENTS):

We're good at handling problems on the fly. But the weather is not one of the things we can control. (Darn you, Mother Nature!) 

We live and work in Florida. In the summer, we've got hurricane season. This can affect the delivery schedules of the shipping carriers we use. Weather woes happen elsewhere, too. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please know your package may be delayed.

MY ORDER SHOWS THAT IT WAS DELIVERED, BUT I CAN'T FIND IT. WHAT DO I DO? 

It's rare, but things do happen sometimes with the mail. Here's what you need to do:

1. Verify the shipping address on your invoice is correct.
2. Look around the delivery location for a notice of attempted delivery. (Is there a sheet of paper stuck on your door or inside your mailbox?)
3. Look around the delivery location for your package. (Was the package left near your back door? In the front bushes?)
4. Check with neighbors and others at the delivery location to see if someone else accepted the delivery. (This does happen. Shocking, but true!)
5. Contact your local post office or UPS office to see if they are holding the package. (The carrier may not have been able to deliver the order for some reason.)
6. Wait 48 hours. Why? Because packages can show as delivered, but still actually be in transit.

We are happy to help you figure out what happened. However, talking directly to your local post office or UPS office is often the fastest way to solve the problem.

If you believe your package has been stolen after taking these steps, please contact us, and we will work with you to file a stolen package report (mail theft is a federal crime in the U.S.). If you chose shipping protection, then we will process a claim and get a replacement right away.

THE POST OFFICE SAYS IT IS UNABLE TO DELIVER MY PACKAGE. WHAT DO I DO?

Again - ARGH! For some reason, the post office can't drop off your package. (We're not sure why, either.) So you will need to go to your local post office branch to pick up your package.

If you don't pick up your package from the post office, then USPS will return the order to us after a period of time. If your package is returned to us, then we will assume you have refused delivery. If it was a food product(s) you ordered, the product(s) will be destroyed.

FEEDBACK - HOW DID WE DO?

After your order arrives, you will get an email from us asking how we did. If your dressing is not amazing, then please let us know. If a bottle came open, something broke or an item is missing, then please say so. Pictures are especially helpful so we can learn from our mistakes.

You can contact us anytime by email at info@bigmamasfoods.com. You can also call us at 305-523-9495. We answer the phone Monday through Friday, 9 AM - 5 PM ET.